Microsoft Business Solutions–Navision® Service
Management makes it profitable for you to
deliver superior customer service.
your productivity by creating a highly efficient work environment for
service employees and by gaining maximum efficiency from your service
- Sharpen your competitive edge by
understanding your service
operations better and by improving customer satisfaction.
Great Service Made
When it comes to
your customers have high expectations. Given the many service
there, you know that you can’t afford to disappoint them. Providing
service, however, can be costly.
But what if extending
services you offer to meet increasing customer needs was profitable?
The Service Management
application area in Microsoft Business Solutions–Navision helps you
the productivity of your service operations and sharpen your
because you can:
- Place tighter controls on costs.
- Organize your resources for maximum
- Profit from existing customers by providing
better service levels.
With Service Management,
you maintain tighter controls on your inventory. Your operations are
cost-effective because you’re always up-to-date and well informed about
current status of your inventory. And you’re free to make more
decisions. For example, you can see if two differently priced spare
your inventory perform the same function and eliminate the more
You are able to pinpoint
out-of-date, defective, unreliable, and unnecessarily expensive spare
service items in your portfolio. More importantly, you can identify
cost-effective spare parts and service items at a glance, as well as
spare parts and service items that may be adding unnecessary costs to
Know What to Do and When
If you want to be
cost-effective, you have to plan ahead. With Service Management, you
good purchasing decisions because you know what orders need to be
- See whether the spare parts and items you
need are available when you need them.
- Gather your requisitions so you know what and
when items need to be ordered for all your open service orders.
Your employees fulfill
orders more efficiently because lengthy and often costly processes are
automated. And as your employees save time, you save money.
You gain immediate access
to customer contracts, warranties, and service information. What’s
spend less time tracking vital information, and you can allocate zones,
and service items to match the specific service order.
Using Service Management,
you become more efficient because you have an enhanced overview of your
company’s service resources and customer needs. You significantly
overall handling of your inventory, employees, and response times.
You use Service
Management as a planning tool for future resource allocation, and as a
make smarter business decisions, faster.
Avoid the Surprise Factor
You can identify service
requirements in advance, and your dispatchers and technicians have
up-to-date information about future demand. This means you’re better
to deal with customer needs.
What’s more, you can
pinpoint problem areas. And the faster you identify problems, the
can resolve them. The overall efficiency of your organization increases
your employees have the tools they need to respond quickly to problems.
importantly, they have the power to prevent problems from recurring.
Win Customer Loyalty
Service Management, you can profit from your existing customers because
to their needs effectively and consistently. You make each customer
feel like a
VIP because of the highly personalized service you offer. You satisfy
and ensure their loyalty because you improve service levels, response
Personal Customer Profiles
You create a personal
profile for every customer, so you’re always up-to-date on the changing
of each customer. For example, you can offer your customers billing
flexibility, personalized pricing, and the opportunity to specify
technicians and service times.
Meet and Exceed
Service Management helps
you take customer satisfaction one step further and exceed customers’
expectations. You can:
and easily access customer service history.
real-time records, such as the date, time, and Service Tasks.
have the tools they need to
respond to customer needs effectively and consistently. And your
saved the frustration of having to repeat the same information over and
again. The reward? Loyal, satisfied